Refund and Returns Policy

Last updated: July 2026

Overview

We want you to be happy with your purchase. Physical products may be returned within 30 days of delivery under the conditions below.

Eligibility for Returns

To be eligible for a return, an item must be unused, unopened, and in its original packaging. For health and safety reasons, we cannot accept returns of opened or used cosmetic and nail-care products (including gels, polishes, and preparation products), which is standard practice across the professional beauty industry.

Non-Returnable Items

• Opened or used cosmetic, gel, and nail-care products
• Gift cards
• Items marked as final sale or clearance
• Access to the digital course once substantially used (see below)

The Digital Course

Because the “Professional Nail Mastery” course grants immediate digital access, refund requests are honored within 7 days of purchase, provided you have accessed no more than the first two lessons. Once the course has been substantially accessed, it is non-refundable. To request a refund, contact hello@bycamilaquintero.com.

How to Start a Return

Email hello@bycamilaquintero.com with your order number and the reason for the return. We will confirm your return is eligible and provide instructions for sending the item back.

Return Shipping

You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we will cover the cost of return shipping.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days; your bank or card issuer may take additional time to post the refund.

Exchanges

We currently only replace items that arrive damaged or defective. For an exchange, please contact us.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or refund at no cost to you.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company — processing time can vary before a refund is officially posted. If you’ve done this and still have not received your refund, contact us at hello@bycamilaquintero.com.

Contact Us

Questions about returns and refunds can be sent to hello@bycamilaquintero.com or via WhatsApp at +1 757-735-5978.

Note: This is a comprehensive policy template covering standard U.S. consumer-protection practices. It should be reviewed by a licensed attorney before the store accepts real orders.